Anthrolytics is a SaaS solution unique in the industry, designed to measure, track, and predict the emotional impact of meaningful events across the customer journey. We identify which customers are unhappy, but we also reveal why—so you can intervene proactively with precision and empathy.
Instead of reacting after customers leave, you can reach out before they make the emotionally driven decision to walk away.
Traditional NPS tells you how customers feel today. Our future-facing Predictive Net Promoter Score (pNPS) shows you how they are likely to feel in the next 30, 60, or 90 days.
Instead of waiting for problems to appear in survey data, you’ll know well in advance which customers are trending toward dissatisfaction—giving you time to act early, prevent churn, and protect loyalty at scale.
Boost upsell earnings by
20%
Augment revenue per user by
78%
Boost upsell earnings by
20%
Traditional analytics are lagging indicators that show you what happened (cancelation rates, repeat purchases, complaints). But they miss the why —the emotional state fueling those behaviors.
Customer emotions drive business outcomes. By capturing, analyzing, and predicting those emotions,
Anthrolytics gives you the foresight to keep customers happy, loyal, and engaged.
Instead of requiring every possible metric from every data source in your organization, we focus on the ones that have proven to be the most valuable sources of insight into customer behavior. This gives you a faster, less-expensive, less-invasive implementation.